Refund Policy
Last updated: June 4, 2026
30-Day Money-Back Guarantee
We want you to be fully satisfied with Root Cause.AI. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.
How to Request a Refund
Refunds are processed by our payment provider, Paddle. To request a refund, please visit paddle.net or contact our support team through the Service.
Refund Eligibility
Refunds are available for subscription payments made within the last 30 days. Refunds are not available for usage that significantly exceeds fair use or for accounts terminated due to breach of our Terms & Conditions.
Processing Time
Refunds are typically processed within 5–10 business days. The time it takes for the refunded amount to appear in your account depends on your bank or payment provider.
Cancellations
You may cancel your subscription at any time through your account settings. Cancellation stops future billing; you will retain access to the Service until the end of your current billing period.
Contact
If you have any questions about this Refund Policy, please contact us via the support details provided in the Service.